Tier C

Shield Enterprise

99.95% uptime target

RTO 2h

Priority incident handling and hardened runbooks for mission-critical surfaces.

Coverage included in this tier

24/7 monitoring
30-sec synthetic checks
Synthetic checks, error-rate alerts and SSL/DNS watchdog on every production surface.
Security patches
Same-week CVE patching
Dependency CVE triage and same-week patching on retainer infrastructure.
Incident response
2h on-call · dedicated runbook
Pre-agreed runbook with documented RTO/RPO targets and post-mortem reports.
Backups & restore drills
Hourly snapshots · monthly drill
Encrypted off-site snapshots with quarterly restore drills.

Pair Shield with Care

Most retainers run Shield Pro + Care Plus together: protection plus continuous engineering capacity. Bundled onboarding, single invoice.