Tier A

Shield Basic

99.5% uptime target

RTO 24h

Passive monitoring and ticketed response for low-risk workloads.

Coverage included in this tier

24/7 monitoring
5-min synthetic checks
Synthetic checks, error-rate alerts and SSL/DNS watchdog on every production surface.
Security patches
Monthly cadence
Dependency CVE triage and same-week patching on retainer infrastructure.
Incident response
Business-hours email response
Pre-agreed runbook with documented RTO/RPO targets and post-mortem reports.
Backups & restore drills
Daily snapshots · quarterly drill
Encrypted off-site snapshots with quarterly restore drills.

Pair Shield with Care

Most retainers run Shield Pro + Care Plus together: protection plus continuous engineering capacity. Bundled onboarding, single invoice.